Chapter 1: General Provisions

 

Article 1 (Purpose)

The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between the online mall and its users regarding the use of internet-related services (hereinafter referred to as "Services") provided by VETEREGEN (an e-commerce business operator) through “VETEREGEN”.

 

Article 2 (Definitions)

① "VETEREGEN" refers to a virtual business platform established by VETEREGEN that enables transactions of goods, services, and digital content (hereinafter referred to as "Goods, etc.") through computers and other information and communication facilities. The term may also refer to the business operator managing the online mall.

 

② "User" refers to both members and non-members who access “VETEREGEN” and use its services in accordance with these Terms and Conditions.

 

③ "Member" refers to an individual who has registered as a member of “VETEREGEN” and can continuously use the services provided by “VETEREGEN.”

 

④ "Non-Member" refers to an individual who uses the services of “VETEREGEN” without registering as a member.

 

Article 3 (Specification, Explanation, and Amendment of the Terms and Conditions)

① “VETEREGEN” shall post these Terms and Conditions, along with the company’s trade name, representative’s name, business location address (including the address for handling consumer complaints), telephone number, fax number, email address, business registration number, e-commerce business registration number, and personal data protection officer, in an easily accessible location on the initial screen (homepage) of “VETEREGEN.” However, the full content of the Terms and Conditions may be made available through a linked page.

 

② Before users agree to these Terms and Conditions, “VETEREGEN” shall provide a separate link or pop-up screen to ensure users fully understand key provisions, including withdrawal of offers, shipping responsibilities, and refund conditions.

 

③ "VETEREGEN" may amend these Terms and Conditions within the scope that does not violate relevant laws, including the Act on the Consumer Protection in Electronic Commerce, Etc., the Content Industry Promotion Act, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., the Door-to-Door Sales, Etc. Act, and the Framework Act on Consumers.

 

④ If “VETEREGEN” amends the Terms and Conditions, the effective date and the reasons for the amendment shall be specified and announced on the homepage of “VETEREGEN” along with the current Terms and Conditions at least seven(7) days before the effective date. However, if the amendments are disadvantageous to users, a grace period of at least thirty(30) days shall be provided. In such cases, “VETEREGEN” shall clearly indicate the differences between the original and revised terms for easy understanding.

 

⑤ The revised Terms and Conditions shall only apply to contracts entered into after the effective date. For contracts already concluded before the revision, the previous Terms and Conditions shall remain in effect. However, if an existing user wishes to apply the revised Terms and Conditions to their contract, they may request this during the amendment notification period, and if “VETEREGEN” agrees, the revised Terms and Conditions shall apply.

 

⑥ Any matters not stipulated in these Terms and Conditions and their interpretation shall be governed by the Act on the Consumer Protection in Electronic Commerce, Etc., the Content Industry Promotion Act, the Act on the Regulation of Terms and Conditions, guidelines for consumer protection in e-commerce set by the Fair Trade Commission, and other relevant laws or business practices.

 

Article 4 (Provision and Modification of Services)

① “VETEREGEN” performs the following functions:

1. Providing information on “Goods, etc.” and facilitating purchase contracts

2. Delivering goods purchased under concluded contracts

3. Other tasks determined by “VETEREGEN”

 

② In cases where goods are out of stock or technical specifications change, “VETEREGEN” may modify the details of the “Goods, etc.” to be provided under future contracts. In such cases, “VETEREGEN” shall promptly announce the changes, including the revised content and provision date, in the same location where the current “Goods, etc.” are displayed.

 

③ If “VETEREGEN” modifies the content of services that have already been contracted with users due to reasons such as product shortages or changes in technical specifications, it shall immediately notify users through the methods specified in Article 8.

 

④ In such cases, “VETEREGEN” shall compensate users for any damages incurred due to these changes. However, this does not apply if “VETEREGEN” proves that it was not at fault or negligent.

 

Article 5 (Service Interruption)

① “VETEREGEN” may temporarily suspend service provision in the event of maintenance, replacement, or failure of computer or information and communication facilities, or disruptions in communication. In such cases, “VETEREGEN” shall notify users in advance or afterward and may substitute this with a public announcement on the website.

 

② “VETEREGEN” shall compensate users or third parties for damages incurred due to temporary service suspension as described in Paragraph 1. However, this does not apply if “VETEREGEN” proves that it was not at fault or negligent.

 

③ If services cannot be provided due to business transformation, discontinuation, or mergers, “VETEREGEN” shall notify users according to the methods specified in Article 8 and compensate consumers according to the original conditions presented by “VETEREGEN”. If no compensation standards have been previously disclosed, “VETEREGEN” shall compensate users with goods or cash equivalent to the value of any accumulated mileage or points within “VETEREGEN”.

 

Chapter 2: Membership Registration, Withdrawal, and Notifications

 

Article 6 (Membership Registration)

① A user applies for membership by filling out the registration form provided by “VETEREGEN” and expressing consent to these Terms and Conditions.

 

② “VETEREGEN” shall register as a member any applicant who applies as stated in Paragraph 1 unless the applicant falls under any of the following cases:

1. The applicant has previously lost membership status under Article 7, Paragraph 3. However, an exception is made if more than three (3) years have passed since the loss of membership and “VETEREGEN” has approved the re-registration.

2. The registration contains false information, omissions, or errors.

3. Other circumstances where “VETEREGEN” determines that registering the applicant as a member would cause significant technical difficulties.

 

③ The membership contract is established when “VETEREGEN” notifies the applicant of its approval.

 

④ If there are any changes to the details provided at the time of membership registration, the member must update the information through “VETEREGEN” within a reasonable period.

 

Article 7 (Membership Withdrawal and Disqualification)

① A member may request withdrawal from “VETEREGEN” at any time, and “VETEREGEN” shall immediately process the withdrawal.

 

② “VETEREGEN” may restrict or suspend a member’s qualifications if the member falls under any of the following circumstances:

1. Providing false information during the membership application process.

2. Failing to pay for purchased "goods, etc." or any other financial obligations related to “VETEREGEN” by the due date.

3. Disrupting another person's use of “VETEREGEN”, misappropriating another user’s information, or otherwise interfering with the order of electronic commerce.

4. Engaging in any act prohibited by law, these Terms and Conditions, or public order and morality through “VETEREGEN”.

 

③ If, after restricting or suspending a member’s qualifications, the same violation occurs at least twice or remains uncorrected for 30 days, “VETEREGEN” may terminate the member’s qualifications.

 

④ If “VETEREGEN” disqualifies a member, the membership registration shall be revoked. In such cases, “VETEREGEN” shall notify the member and provide a minimum of 30 days to present a defense before finalizing the membership termination.

 

Article 8 (Notification to Members)

① When “VETEREGEN” provides notifications to members, it may do so via the email address designated in advance by the member through an agreement with “VETEREGEN”.

 

② For notifications intended for an unspecified number of members, “VETEREGEN” may substitute individual notifications by posting them on the “VETEREGEN” bulletin board for at least one week. However, matters that have a significant impact on an individual member’s transaction shall be notified separately.

 

Article 9 (Posting of Digital Content Information, etc.)

① “VETEREGEN” shall display the following information in a manner easily accessible to the "user" on the initial screen of the relevant "digital content" or its packaging:

1. The title or name of the digital content.

2. The production and publication date of the digital content.

3. The name, address, and telephone number of the digital content creator (or the name of the corporation if the creator is a legal entity).

4. The content of the digital content, usage method, usage fee, and other usage conditions.

 

Chapter 3: General Use of VETEREGEN Services

 

Article 10 (Purchase Application)

① “VETEREGEN” users may apply for purchases through the following or similar methods on “VETEREGEN”, and “VETEREGEN” must clearly provide the following details when users make a purchase request. However, for registered members, items ② to ④ may be exempted:

 

1. Searching for and selecting "goods, etc."

2. Entering name, address, phone number, email address (or mobile phone number), and other required details

3. Confirming terms and conditions, services where the right to withdraw is limited, shipping fees, and other costs

4. Agreeing to the terms and conditions and confirming or rejecting the details in ③ (e.g., by clicking a checkbox)

5. Submitting a purchase application and agreeing to the confirmation from “VETEREGEN”

6. Choosing the payment method

 

② If “VETEREGEN” needs to provide the buyer’s personal information to a third party, it must notify the buyer and obtain consent regarding: 1) The recipient of the personal information, 2) The purpose of using the personal information by the recipient, 3) The specific personal information being provided, 4) The retention and usage period of the personal information by the recipient (This also applies in cases where the consent details are changed.)

 

③ If “VETEREGEN” entrusts the handling of personal information to a third party, it must notify the buyer and obtain consent regarding: 1) The entity entrusted with handling personal information, 2) The specific tasks for which the entrusted entity will handle the personal information (This also applies in cases where the consent details are changed.) However, if this entrustment is necessary for fulfilling service contracts or improving user convenience, “VETEREGEN” may notify the buyer through its privacy policy in accordance with the Information and Communications Network Utilization and Information Protection Act, without requiring separate notice and consent.

 

Article 11 (Formation of Contract)

① “VETEREGEN” may refuse to accept a purchase application under Article 10 if any of the following conditions apply. However, when entering into a contract with a minor, “VETEREGEN” must inform the minor that the contract can be canceled by either the minor or their legal guardian if consent from the legal guardian is not obtained.

1. There is false information, missing details, or errors in the application

2. The individual making the purchase does not meet the membership registration criteria

3. “VETEREGEN” deems that accepting the purchase application would cause significant technical issues

 

② The contract will be considered concluded when “VETEREGEN”'s acceptance reaches the user in the form of a confirmation notice, as stipulated in Article 13, Paragraph 1.

 

③ “VETEREGEN”'s acceptance must include confirmation of the user’s purchase application, the availability of the item for sale, and information regarding any corrections or cancellations of the purchase application.

 

Article 12 (Payment Method)

The payment method for goods purchased on VETEREGEN can be made using one of the following available methods. However, “VETEREGEN” shall not add any form of commission to the price of the goods under any circumstances.

1. Account transfers via phone banking, internet banking, or mail banking

2. Card payments using prepaid cards, debit cards, or credit cards

3. Online direct deposit (bank transfer without bankbook)

4. Simple payment services (such as Kakao Pay, Naver Pay)

5. Mobile phone payment

6. Payment by gift certificates contracted with "VETEREGEN" or recognized by "VETEREGEN"

 

제13조 (Acknowledgment of Receipt, Modification and Cancellation of Purchase Application)

Article 13 (Receipt Confirmation, Purchase Application Changes and Cancellations)

① “VETEREGEN” will send a receipt confirmation notice to the user upon receiving a purchase application.

 

② Upon receiving the receipt confirmation notice, the user may request to change or cancel the purchase application if there is any discrepancy in the intention. “VETEREGEN” must promptly process the request if it is made before the goods are shipped. However, if payment has already been made, the terms regarding the withdrawal of the purchase will apply as outlined in Article 16.

 

Article 14 (Supply of Goods)

① “VETEREGEN” shall take necessary actions such as order production, packaging, and other procedures to ensure the delivery of goods within 7 days from the date the user submits the purchase application, unless a separate agreement regarding the supply time has been made with the user. However, if “VETEREGEN” has already received all or part of the payment for the goods, it will take the necessary actions within 3 business days from the date the payment is received. At this time, “VETEREGEN” shall take appropriate measures to allow the user to track the process and progress of the supply of goods.

 

② “VETEREGEN” will specify the delivery method, delivery cost responsibilities, and delivery time for each delivery method for the goods purchased by the user. If “VETEREGEN” exceeds the agreed delivery time, it will compensate the user for the resulting damages. However, this will not apply if “VETEREGEN” proves that it was not negligent or intentional.

 

Article 15 (Refund)

① “VETEREGEN” will notify the user promptly if the "goods, etc." ordered by the user cannot be delivered or provided due to reasons such as stock depletion. If the payment for the "goods, etc." has already been received, “VETEREGEN” will refund the amount within 3 business days from the date the payment was received or take necessary actions for the refund.

 

②If the user has overpaid during the payment, “VETEREGEN” must refund the overpayment using the same payment method as the original transaction. However, if a refund using the same method is not possible, “VETEREGEN” must notify the user immediately and refund via a method selected by the user.

 

③ If the overpayment was caused by “VETEREGEN’s” fault, it must refund the full amount of the overpayment, regardless of the contract costs or fees. However, if the overpayment was caused by the user's fault, “VETEREGEN” may deduct the reasonable costs incurred in processing the refund from the overpayment.

 

④If “VETEREGEN” refuses to refund the overpayment, it must prove that no overpayment exists.

 

Article 16 (Right of Withdrawal, etc.)

① Users who have entered into a contract for the purchase of "goods, etc." with “VETEREGEN” may withdraw their application within 7 days from the date they receive the confirmation of receipt.

 

② Users who have received the "goods, etc." cannot return or exchange the items in the following cases:

1. In cases where the "goods, etc." are lost or damaged due to reasons attributable to the user. However, if the outer packaging is damaged solely to check the contents of the "goods, etc.," withdrawal of the purchase application is allowed.

2. Products with opened sterile pouches or damaged packaging cannot be returned, restocked, or resold; therefore, refunds are not possible. Damaged packaging refers to any manipulation, including stretched or pierced transparent sterile pouches or attempts to reseal the original packaging.

3. In cases where the value of the "goods, etc." has significantly decreased due to the user's use or partial consumption.

4. In cases where the value of the "goods, etc." has significantly decreased over time, making resale difficult.

5. Items not directly purchased from Veteregen or products no longer provided by Veteregen.

6. Products manufactured according to the customer's order (e.g., Specialty graft family, etc.)

7. Items with an expiration date within six months. (However, this does not apply if the item was received with less than six months remaining at the time of purchase.)

 

③ For "goods, etc." where withdrawal is not possible due to the provisions in Paragraph 2, “VETEREGEN” must clearly indicate this information on the packaging or another easily accessible location, or provide trial products to ensure that the user's right to withdraw is not hindered. If “VETEREGEN” fails to take such measures, the user’s right to withdraw shall not be restricted.

 

④ Notwithstanding the provisions of Paragraphs 1 and 2, if the content of the "goods, etc." differs from the description or advertisement or if the contract is not fulfilled as agreed, the user may withdraw from the contract within 3 months from the receipt of the "goods, etc." or within 30 days from the date they became aware or could have become aware of the discrepancy.

 

⑤ Upon receiving the user’s intention to withdraw or cancel the contract, “VETEREGEN” must promptly confirm the withdrawal or cancellation with the user.

 

Article 17 (Effects of Withdrawal, etc.)

① “VETEREGEN” will refund the payment for the "goods, etc." received within 3 business days from the following dates, and if “VETEREGEN” delays the refund, the delay interest will be calculated by multiplying the delay period by the interest rate specified in Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc.:

1. If “VETEREGEN” has delivered the goods, the date the goods are returned.

2. If “VETEREGEN” has not delivered the goods, the date of withdrawal according to Article 16(1) or Article 16(4).

 

② If the user has paid for the "goods, etc." using a credit card or electronic currency, “VETEREGEN” will promptly request the business operator providing the payment method to stop or cancel the charge for the payment of the "goods, etc.".

 

③ In the case of withdrawal or cancellation, the user will bear the cost of returning the "goods, etc.". “VETEREGEN” will not charge the user any penalty or damages due to the withdrawal or cancellation. However, if the "goods, etc." differ from the description, advertisement, or contract, “VETEREGEN” will bear the cost of returning the "goods, etc.".

 

④ If the user paid for shipping when receiving the "goods, etc.", “VETEREGEN” will clearly indicate who will bear the shipping cost in case of withdrawal.

 

Article 18 (Personal Data Protection)

•  “VETEREGEN” collects only the minimum necessary information to fulfill the purchase contract when collecting user information. The following are mandatory items, while other details are optional: 1) Name, 2) Date of Birth, 3) Email, 4) Phone Number, 5) Password, 6) Veterinary License Number, 7) Hospital Name, 8) Email for Invoice Issuance, 9) Business Registration Number, 10) Business Registration Certificate (Document or Photo), 11) Shipping Address

 

② “VETEREGEN” does not collect the information required for fulfilling the purchase contract at the time of registration. However, in cases where legal obligations require user identification prior to the purchase contract, only the minimum specific personal information will be collected.

 

③ “VETEREGEN” will inform the user of the purpose when collecting and using personal data and will obtain the user's consent.

 

 

④ “VETEREGEN” will not use collected personal data for purposes other than those intended. If a new purpose arises or if it is provided to third parties, the user will be informed and asked for consent. However, the following cases are exceptions:

1. Providing the minimum necessary information (name, address, phone number) to delivery companies for delivery purposes.

2. Providing data in a form that cannot identify specific individuals for statistical purposes, academic research, or market research.

3. Providing data necessary for financial settlement related to the transaction of "goods, etc."

4. Providing data for identity verification to prevent fraud.

5. When it is necessary to comply with legal obligations or there are special legal provisions.

 

 

⑤ If “VETEREGEN” is required to obtain the user’s consent as stated in Paragraph 3 and Paragraph 4, the identity of the person responsible for personal data protection (affiliation, name and phone number, and other contact information), the purpose of collecting and using personal data, the items of personal data to be collected, the retention and use period of the personal data, the fact that the user has the right to refuse consent and the content of any disadvantages that may result from refusing consent, and the details regarding the provision of personal data to third parties (the recipient of the personal data, the purpose for which the recipient will use the personal data, the items of personal data provided) must be clearly specified or notified in advance, and the user may withdraw this consent at any time.

 

⑥ The user may request access, correction, or deletion of their personal data held by “VETEREGEN” at any time. “VETEREGEN” is obligated to take necessary action without delay. If a user requests correction of an error, “VETEREGEN” will not use the erroneous personal data until the error is corrected.

 

⑦ “VETEREGEN” will limit access to personal data to the minimum necessary personnel and is fully responsible for any loss, theft, leakage, unauthorized third-party provision, alteration, or other damages caused by mishandling of personal data, including credit card and bank account information.

 

⑧ Once “VETEREGEN” or a third party receiving personal data has achieved the purpose of collection or provision, the personal data will be immediately destroyed.

 

⑨ “VETEREGEN” will not pre-select consent options for the collection, use, or provision of personal data. Additionally, if the user refuses to consent to the collection, use, or provision of non-essential personal data, “VETEREGEN” will clearly specify the services that may be restricted due to the refusal. Refusal to consent to the collection, use, or provision of non-essential personal data will not result in restrictions or refusal of service, including membership registration.

 

Chapter 4: Rights and Obligations

 

Article 19 (“VETEREGEN”’s Obligations)

① “VETEREGEN” shall not engage in acts prohibited by laws and regulations or acts that go against public morals, and shall do its best to establish necessary facilities and take appropriate measures to continuously and stably provide “goods, etc.” as stipulated in this agreement.

 

② “VETEREGEN” shall have a security system in place to protect users' personal information (including credit information) to ensure users can safely use the internet services and shall announce and comply with the privacy policy.

 

③ If “VETEREGEN” engages in unfair labeling and advertising practices as described in Article 3 of the Act on the Fairness of Labeling and Advertising in relation to “goods, etc.”, causing damage to users, it shall be liable for compensation.

 

④ “VETEREGEN” shall not send unsolicited commercial electronic mail to users for profit-making purposes.

 

Article 20 (Obligations Regarding Member’s ID and Password)

① Except in the case of Article 18, the responsibility for managing the ID and password lies with the member.

 

② The member shall not allow a third party to use their ID and password.

 

③ If a member notices that their ID and password have been stolen or used by a third party, they must immediately notify “VETEREGEN” and follow the instructions provided by “VETEREGEN.”

 

Article 21 (Obligations of the User)

① Users of “VETEREGEN” shall not engage in the following activities:

1. Registering false information or making false changes during the application or modification process on “VETEREGEN.”

2. Misusing another person’s information.

3. Modifying the information posted on “VETEREGEN.”

4. Transmitting or posting information (such as computer programs, etc.) other than the information designated by “VETEREGEN.”

5. Infringing on the copyrights or other intellectual property rights of “VETEREGEN” or third parties.

6. Damaging the reputation of “VETEREGEN” or third parties, or interfering with their operations.

7. Posting obscene or violent messages, images, sounds, or other information that goes against public morals on “VETEREGEN.”

 

Article 22 (Relationship Between the Linked “VETEREGEN” and the Linked-to “VETEREGEN”)

① When an upper-level “VETEREGEN” and a lower-level “VETEREGEN” are connected through a hyperlink (e.g., hyperlinks may include text, images, videos, etc.), the former is referred to as the "linked” “VETEREGEN” (website), and the latter is referred to as the "linked-to” “VETEREGEN” (website).

 

② The linked “VETEREGEN” is not responsible for any transactions made by users in relation to the “goods, etc.” independently provided by the linked-to “VETEREGEN,” provided that the linked “VETEREGEN” explicitly states in the initial screen or a popup screen at the point of connection that it does not bear warranty responsibility for such transactions.

 

Article 23 (Copyright Ownership and Usage Restrictions)

① The copyright and other intellectual property rights for works created by “VETEREGEN” belong to “VETEREGEN.”

 

② Users shall not use, or allow third parties to use, any information obtained from using “VETEREGEN” that is subject to intellectual property rights of “VETEREGEN” for commercial purposes, such as reproducing, transmitting, publishing, distributing, broadcasting, or using it by other means, without prior consent from “VETEREGEN.”

 

③ If “VETEREGEN” intends to use the copyright belonging to the user under an agreement, “VETEREGEN” must notify the user accordingly.

 

Chapter 5: Disclaimer and Dispute Resolution

 

Article 24 (Disclaimer)

① “VETEREGEN” is exempt from liability for the provision of services in case of force majeure such as natural disasters or other unavoidable circumstances.

 

② “VETEREGEN” is not responsible for any service interruption caused by the fault of the "user."

 

③ “VETEREGEN” is not liable for any damages related to the use of services provided free of charge to the "user."

 

④ “VETEREGEN” is not responsible for the reliability or accuracy of any information, data, or facts posted by the "member" in the service.

 

⑤ “VETEREGEN” is exempt from liability if a telecommunications service provider interrupts or fails to provide telecommunication services normally, resulting in damages.

 

⑥ “VETEREGEN” is exempt from liability for service changes, provided that “VETEREGEN” notifies the “member” of the change in advance.

 

⑦ “VETEREGEN” is not responsible for any disputes arising between "users" or between a "user" and a third party involving digital content.

 

Article 25 (Dispute Resolution)

① “VETEREGEN” installs and operates a compensation processing system to reflect the legitimate opinions or complaints raised by users and to compensate for any damages.

 

② “VETEREGEN” prioritizes the handling of complaints and opinions submitted by users. However, if a prompt resolution is difficult, “VETEREGEN” will immediately notify the user of the reasons and the processing schedule.

 

③ In the event of an electronic commerce dispute between “VETEREGEN” and a user, if the user files a damage relief request, the dispute may be subject to the mediation of the Fair Trade Commission or a dispute resolution agency designated by the mayor or governor.

 

Article 26 (Jurisdiction and Governing Law)

① The jurisdiction for lawsuits related to electronic commerce disputes between “VETEREGEN” and the user will be determined by the user’s address at the time of filing. If there is no address, the exclusive jurisdiction lies with the district court having jurisdiction over the user's residence. However, if the user's address or residence is unclear at the time of filing, or if the user resides abroad, the lawsuit will be filed in the court designated under the Civil Procedure Act.

 

② Any electronic commerce lawsuit between “VETEREGEN” and the user will be governed by the laws of the Republic of Korea.

 

Supplementary Provisions (Effective Date)

1. These terms and conditions are revised and will be implemented from July @, 2025.